What are your delivery and office hours?
Delivery Hours: Wed - Sun 11am-2pm / 5pm-9pm
Office Hours: Wed - Sun 10am-2pm / 4pm-10pm
Can I place an order when you're not delivering?
Yes! You may place an order to be delivered for a future time or date. All orders must fall within our delivery hours. The time you select is the time you'd like your food to be delivered.
Where do you deliver?
Zip Dish Delivery delivers within the city limits Watertown and makes exceptions for some surrounding areas. For orders outside of city limits, $2 will be added to the delivery fee and an automatic 15% tip will be charged for the driver. For these deliveries we will always call and verify that you still want the order to be placed with the new price. If you have questions on whether your location falls within the Watertown city limits, please give us a call at 844-752-3474.
How do I place an order?
- Select Begin Order on the top of the page.
- Scroll through and choose from the available restaurants.
- Select your items from the various menu categories.
- Customize your items to your preference.
- Add your items to the cart.
- Provide your delivery information and instructions for our driver.
- Select your payment method and date/time the order is to be placed.
- Place your order and enjoy!
How long does it take for a delivery?
Our delivery times should typically run between 45min-1hr. Times may vary depending on time of day and the restaurant in which the order was placed.
What is the delivery fee and minimum order?
Minimum Order: $12.00
- $4.99 for a $12 - 49.99 order.
- $5.99 for a $50 - 99.99 order.
- $6.99 for a $100+ order.
The minimum order and the delivery fee structure applies to the SUBTOTAL for the order. For every additional $100 after the first, a $1 increase in the delivery fee will apply. (e.g. $7.99 for a $200 order, $8.99 for a $300 order, etc.)
Orders outside Watertown city limits will add $2 to the base delivery fee, and an automatic 15% gratuity for the driver will apply. For these orders we will always call to verify that you still want the order placed with the new price.
Can I order from multiple restaurants?
Yes! You may order from multiple restaurants, though the $12.00 minimum and delivery fee will apply to each restaurant. Ordering from multiple restaurants is restricted online. To place an order from multiple restaurants, please call in to 844-752-3474.
Restaurants may have different make times. For this reason, food ordered from multiple restaurants may show up at separate times in order to ensure food quality.
What are my payment options?
Cash, Visa, MasterCard, Discover, American Express, and Business Checks. We do not accept personal checks.
- Valid picture ID is required on all credit card purchases.
- Business checks address must match delivery address.
No transactions will take place on our website aside from gift card purchaces. Our drivers will complete your order at the door with either a mobile card swipe device or cash. Please have your cash or card ready at the door for speedy transactions.
Should I tip the driver?
Gratuity is not included in your order. A gratuity comparable to what you would pay a waiter/waitress in a restaurant is recommended.
For orders outside Watertown city limits, an automatic 15% gratuity will be applied.
Do prices online match those in the restaurant?
No, prices on the website are higher than in the restaurant.
Can I cancel my order?
Orders cannot be canceled once they have been placed with the restaurant. For advanced orders, you may call 844-752-3474 to cancel.
Can I use my restaurant coupon for delivery?
No, only Zip Dish Delivery coupons and discounts apply to the food we deliver. Military members and senior citizens will receive $1 off of their delivery fee.
What restaurants do you deliver for?
Zip Dish Delivery only delivers for its partner restaurants. If you are a local restaurant owner interested in using the ZD service, please contact us at 844-752-3474 or e-mail us at firstname.lastname@example.org to set up an appointment.